Sentiment Customer Feedback Joins Global Greening For St. Patricks Day

The St. Patricks parades in Ireland have been cancelled but Sentiment, the stress-free customer feedback solution, will celebrate anyway by joining the Global Greening on March 17.

Waterloo, Belgium - March 14, 2020 /PressCable/ —

The Covid19 virus might have caused the cancellation of the St. Patricks parades in Ireland but Sentiment, the stress-free customer feedback solution, will celebrate anyway by joining the global greening on March 17.

Global greening is a worldwide event which sees hundreds of landmarks such as the Pyramids, Eiffel Tower, Niagara Falls and turn green for the St. Patricks day, March 17. Sentiment will help it’s clients celebrate the occasion with a global greening initiative of its own.

Sentiment is a customer feedback tool from Asterion Systems that allows businesses to use their tablets and phones to gather customer opinion. It then processes the data and send regular reports that tell the business owner if they are meeting their customers expectations. Research by Oracle has shown that 60% of businesses think they are providing great customers service while only 20% of customers agree.

This mismatch as businesses work on areas that have no impact on their customers can lead to long-term loss of customers. By allowing the customer to easily indicate their satisfaction the business gets the information they need, free of pressure.

Clients of Sentiment can easily activate the greening option if they wish. If they choose to do so the terminal display will not only turn green but also display a shamrock.

“Getting good feedback is critical for businesses,” says Brian O’Connell, the owner of Sentiment. “But that doesn’t mean it can’t also be fun. In fact when we’re all worried about the corona virus a little fun may be what’s needed.”

While some clients have indicated that they worry greening may impact the feedback they receive Brian does not believe this is a problem, “Sentiment measures a customer satisfaction. That can be affected by a number of factors and yes, if a business is carefully measuring specific changes they may not want to impact that. But for others if this small change increases customer happiness it’s a good thing”

Sentiment is available from Asterion Systems. It provides a 30-day free trial for all potential and existing clients, allowing them to fully ensure it’s a system that suits them.

Contact Info:
Name: Brian O'Connell
Email: Send Email
Organization: Asterion Systems
Address: 42 Avenue Wellington, Waterloo, Wallonie 1410, Belgium
Website: https://asterion.ltd/sentiment

Source: PressCable

Release ID: 88949499